How to get overdraft fees refunded
Banks reverse overdraft and NSF fees more often than people think. What to check, exactly what to say, and what to do if they say no.
Guides
Get your money back, step by step.
The playbooks Ombudly follows, written for people. Each one has a message you can copy.
How to dispute a duplicate charge
Charged twice for one order? How to prove it's a duplicate, ask the merchant first, and use your card's dispute rights if you need to.
What to do when a refund never arrives
"Your refund will post in 5–7 business days." It didn't. How to trace a missing refund and get it reissued.
Charged after you cancelled? How to get it back
You have the cancellation confirmation and they billed you anyway. How to get every charge after the cancellation refunded.
How to push back on a subscription price increase
Your streaming, internet or software bill went up. A short, polite message often gets you loyalty pricing or credits.
How to check if you're owed money from a class-action settlement
Settlement notices are easy to ignore. How to check eligibility honestly, meet the deadline, and avoid settlement scams.